Remote hands

Remote hands is an on-site technical support service offered by colocation providers, where facility technicians perform physical tasks on a customer's equipment so the customer doesn't have to dispatch staff. Typical tasks include rebooting servers, swapping drives or cables, reading indicator lights, racking equipment, labeling, and running cross-connect patches. Basic 'remote hands' covers simple visual and physical actions; 'smart hands' extends to more complex work like configuring devices, OS-level troubleshooting, or hardware installs. Pricing is usually hourly — commonly $100-200 per hour — with monthly included allotments in higher service tiers, and 24/7 availability with response SLAs of 15-60 minutes. Remote hands is essential for customers colocating far from their offices, including international deployments in markets like Singapore, Bangkok, or Jakarta.